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Product Support
- AirFly
- BackPack for Mac
- BookArc for MacBook
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BookBook Case for iPad
- Does Twelve South have recommendations for cleaning or conditioning the leather of my BookBook for iPad?
- Will you be making a Black or Rutledge version of BookBook Case for iPad?
- Can I use the BookBook Case for iPad if I also have a shell on the iPad?
- I have an Apple Smart Keyboard attached to my iPad. Can I use the BookBook Case?
- Can I carry my Apple Pencil in BookBook Case for iPad?
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BookBook for iPad 7, iPad 8, iPad 9 & iPad mini 1-5
- BookBook for iPad & iPad mini Owner's Manuals
- How is BookBook different from other cases?
- What can I do if the edges of the iPad sleeve are raised?
- Where is BookBook manufactured?
- Will BookBook automatically turn the iPad off when closed?
- Does Twelve South recommend cleaning or conditioning the leather?
- See all 15 articles
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BookBook for iPhone 6/6Plus, 7/7Plus, 8/8Plus & X
- Will the BookBook case demagnetize my credit cards? Or will the iPhone?
- Can I access the controls and charge/sync my iPhone in the BookBook?
- Will BookBook interfere with my wireless signal?
- Can BookBook wear the oleophobic coating off my iPhone screen?
- What can I do if my voice sounds muffled with my iPhone in BookBook?
- I like BookBook but I'm afraid of losing my phone and wallet at once.
- See all 18 articles
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BookBook for MacBook
- Will BookBook fit in my computer bag?
- Will the zippers scratch my MacBook?
- How is BookBook different from other cases?
- What happened to the corner straps that the previous version of BookBook had?
- Does Twelve South recommend cleaning or conditioning the leather?
- Will my MacBook Pro overheat when used inside BookBook?
- See all 15 articles
- CableSnaps
- CaddySack
- Compass
- Curve
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Forte for Apple Watch
- Forté for Apple Watch Owner's Manual
- The body of Forté is so heavy, why is the Forté charging disc ring so light?
- Where can I buy a Forté Stand for Apple Watch?
- Forté is a “Full-Featured” Apple Watch stand? What does that mean?
- What materials is Forté made of?
- Is it easy to remove my Apple Watch Charging Disc for travel?
- See all 7 articles
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HiRise 2 and HiRise 2 Deluxe for iPhone and iPad
- HiRise 2 & HiRise 2 Deluxe Owner's Manuals
- Does HiRise muffle my iPhone speakers?
- Does HiRise block access to the headphone jack on my iPhone?
- Can I use HiRise with my 12.9" iPad Pro?
- Will HiRise 2 & HiRise 2 Deluxe work with my case?
- How long are the cables that come with the HiRise 2 Deluxe?
- See all 8 articles
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HiRise for iPhone/iPad (v1)
- HiRise (v1) & HiRise Deluxe (v1) Owner's Manuals
- Can I use HiRise with my iPhone 4/4S or my iPad 3?
- What is the benefit to keeping my iPhone on a HiRise?
- Does HiRise muffle my iPhone speakers?
- Does HiRise block access to the headphone jack on my iPhone?
- Can I undock my iPhone from HiRise with one hand?
- See all 14 articles
- HiRise for iMac
- HiRise for MacBook
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Journal for iPhone
- Journal for iPhone Owner's Manual
- Can Journal wear the oleophobic coating off my iPhone screen?
- What are the differences between Journal and BookBook for iPhone 7/7Plus?
- What kind of leather is Journal made of?
- How many card slots are in the Journal?
- Can I use wireless charging with my iPhone in Journal?
- See all 7 articles
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MagicBridge
- MagicBridge Owner's Manual
- What is MagicBridge made of?
- Is it hard to remove the keyboard and trackpad?
- Is it compatible with a Bluetooth Wireless Keypad, such as the one made by Belkin?
- Can I access the power buttons and Lightning ports if the Trackpad is on the left?
- Will it slide around on or scratch my desk?
- See all 7 articles
- PlugBug World
- TimePorter for Apple Watch
- SurfacePad for iPhone 4 through iPhone 11
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Placing and Updating Your Order
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Billing and Refunds
- Will my original shipping be refunded if I return my item?
- My credit card has expired. How am I going to receive my refund?
- How long will it take for a refund to be issued?
- I placed one order, but two (or more) charges are shown on my credit card account. What happened?
- When can I expect my refund to post to my account?
- Placing an Order
- Order Changes, Corrections, Cancelations
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Billing and Refunds
- Pre-Orders & Out of Stock Items
- Shipping, Tracking & Delivery
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Returns, Exchanges & Warranty Claims
- Twelvesouth.com
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Warranty Information
- May I keep the defective product, or do I have to send it back to Twelve South?
- May I receive a warranty replacement if my product was altered?
- My Twelve South product was purchased or shipped to me in the US. May I have my replacement shipped to another country?
- Will Twelve South substitute a different product as a warranty replacement?
- Purchased from an auction, discount or warehouse site. Is it covered by the warranty?
- Does the warranty cover anything other than the Twelve South product itself?
- See all 12 articles
- Third-Party Accessories
- Business Information
Contact Us
COVID-19 Virus Update: Twelve South remains open and appreciates your continued support and business immensely. However, due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at support@twelvesouth.com.
Need a warranty replacement? Please submit your request here.
Twelve South Business Hours
Monday - Friday
9am - 5pm Eastern Standard Time (US)
Except on the following holidays:
- New Year's Day (January 1st)
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day
- Friday After Thanksgiving
- Christmas Eve (December 24th)
- Christmas Day (December 25th)
- New Year's Eve (December 31st)