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Product Support
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AirFly
- I'm having an issue with volume when using AirFly Classic with AirPods 2 or AirPods Pro. What can I do?
- I'm having trouble pairing my AirFly with one or more wireless headphones/earbuds.
- Owner's Manual
- With which headphones and earbuds has AirFly been tested?
- What Audio Codecs/Formats are supported?
- How do I control the volume?
- See all 15 articles
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BackPack for iMac and Apple Displays (original version)
- Does it fit the 2021 24" iMac?
- Can Time Capsule fit on the original BackPack shelf?
- Can I use the original BackPack for holding my MacBook Pro on the back of my iMac/Apple Display?
- Can the original BackPack be used on the 2021 M1 iMac?
- BackPack for iMac Owner's Manual
- Where do the little washers go?
- See all 9 articles
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BookArc for MacBook
- Is there a front & back to BookArc? If so, how do I install the insert in the stand?
- BookArc for MacBook Owner's Manual
- Can I use a PC in BookArc?
- Can I use it if I have a shell on my MacBook?
- Are BookArc inserts available separately from the stand?
- I have an original BookArc. Are replacement inserts available?
- See all 7 articles
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BookBook Case for iPad
- Why does the leather of my new BookBook look and feel different than my previous BookBook?
- Does Twelve South have recommendations for cleaning or conditioning the leather of my BookBook?
- Will you be making a Black or Rutledge version of BookBook Case for iPad?
- Can I use the BookBook Case for iPad if I also have a shell on the iPad?
- I have an Apple Smart Keyboard attached to my iPad. Can I use the BookBook Case?
- Can I carry my Apple Pencil in BookBook Case for iPad?
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BookBook Cover for iPad + Keyboard
- Which color Cover interior should I choose?
- Does the BookBook Cover have room for the Apple Pencil inside?
- Can I use BookBook Cover with the latest Magic Keyboards?
- What devices will fit inside the BookBook Cover for iPad + Keyboard?
- Will the 12.9-inch iPad Pro, gen-1 or gen-2, fit in the BookBook Cover for iPad + Keyboard?
- What kind of leather is used and where is it made?
- See all 7 articles
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BookBook for iPad 7, iPad 8, iPad 9 & iPad mini 1-5
- BookBook for iPad 9, iPad Air 3 & iPad mini 5 Owner's Manuals
- How is BookBook different from other cases?
- What can I do if the edges of the iPad sleeve are raised?
- Where is BookBook manufactured?
- Will BookBook automatically turn the iPad off when closed?
- Does Twelve South recommend cleaning or conditioning the leather?
- See all 15 articles
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BookBook for iPhone 11, 12, & 13
- Is the BookBook for iPhone 12 compatible with the iPhone 13?
- Is the BookBook for iPhone 12 MagSafe compatible?
- If I have a non-MagSafe version of BookBook for iPhone 12. Can I update my shell to the MagSafe version?
- Does standard wireless (Qi) charging work with BookBook for iPhone 12/12 Pro models?
- How many card pockets are there?
- What kind of leather is used and where are the BookBooks for iPhone manufactured?
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BookBook for iPhone 6/6Plus, 7/7Plus, 8/8Plus & X
- Can BookBook wear the oleophobic coating off my iPhone screen?
- I like BookBook but I'm afraid of losing my phone and wallet at once.
- What kind of leather is used?
- The cover for my BookBook won't lay flat. Is this normal?
- My BookBook arrived with scratches. Is this normal?
- Can I use Qi (standard wireless) charging with BookBook?
- BookBook for Kindle Paperwhite
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BookBook for MacBook
- Will BookBook fit in my computer bag?
- Will the zippers scratch my MacBook?
- How is BookBook different from other cases?
- What happened to the corner straps that the previous version of BookBook had?
- Does Twelve South recommend cleaning or conditioning the leather?
- Will my MacBook Pro overheat when used inside BookBook?
- See all 15 articles
- CableSnaps
- BookBook CaddySack
- Compass
- Curve
- Forte for Apple Watch
- HiRise 2 and HiRise 2 Deluxe for iPhone and iPad
- HiRise for iPhone/iPad (v1)
- HiRise for iMac
- HiRise for MacBook
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MagicBridge
- MagicBridge Owner's Manual
- What is MagicBridge made of?
- Is it hard to remove the keyboard and trackpad?
- Is it compatible with a Bluetooth Wireless Keypad, such as the one made by Belkin?
- Can I access the power buttons and Lightning ports if the Trackpad is on the left?
- Will it slide around on or scratch my desk?
- See all 7 articles
- ParcSlope for MacBook and iPad
- PlugBug Duo
- PlugBug World
- TimePorter for Apple Watch
- SurfacePad for iPhone 12 and newer
- SurfacePad for iPhone 4 through iPhone 11
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AirFly
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Placing and Updating Your Order
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Billing and Refunds
- Will my original shipping be refunded if I return my item?
- My credit card has expired. How am I going to receive my refund?
- How long will it take for a refund to be issued?
- I placed one order, but two (or more) charges are shown on my credit card account. What happened?
- When can I expect my refund to post to my account?
- Placing an Order
- Order Changes, Corrections, Cancelations
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Billing and Refunds
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Pre-Orders & Out of Stock Items
- Pre-Order Billing
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Pre-Order Shipping
- Will my in-stock and pre-ordered items be shipped separately?
- I’m ordering more than one item, but one of the items is not currently available to ship. Can I have the pre-ordered item shipped to a different address from the item that is available for immediate shipping?
- Will I receive notification when the product becomes available prior to my pre-order shipping?
- Can I have a pre-order expedited?
- May I change or correct the shipping address for a pre-order?
- May I cancel a pre-order?
- See all 7 articles
- Shipping, Tracking & Delivery
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Returns, Exchanges & Warranty Claims
- Twelvesouth.com
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Warranty Information
- May I keep the defective product, or do I have to send it back to Twelve South?
- May I receive a warranty replacement if my product was altered?
- My Twelve South product was purchased or shipped to me in the US. May I have my replacement shipped to another country?
- Will Twelve South substitute a different product as a warranty replacement?
- I purchased my Twelve South product on eBay from a reputable seller. Is it covered by the warranty?
- Purchased from an auction, discount or warehouse site. Is it covered by the warranty?
- See all 13 articles
- Third-Party Accessories
- Business Information
Contact Us
COVID-19 Virus Update: Twelve South remains open and appreciates your continued support and business immensely. However, due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at support@twelvesouth.com.
Need a warranty replacement? Please submit your request here.
Twelve South Business Hours
Monday - Friday
9am - 5pm Eastern Standard Time (US)
Except on the following holidays:
- New Year's Day (January 1st)
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day
- Friday After Thanksgiving
- Christmas Eve (December 24th)
- Christmas Day (December 25th)
- New Year's Eve (December 31st)