Twelve South has a 30-day return policy. If you purchase a product directly from our website and you want to return it within 30 days of purchase, please click here to request a Return Authorization (RMA). Items returned without a Return Authorization will experience delays in processing and could be found ineligible for refund.
Products must be returned in the condition in which they were received, with all packaging, accessories, and manuals. If a product has been used or damaged, a refund will not be provided.
You will be responsible for paying for the return shipping.
Twelve South does not offer a refund for any shipping paid on the original order, no matter the reason for the return.
All returns must be shipped back to us using the return label we provide or via the method of the customer's choice that provides a tracking number. In the case of delivery problems, we will be unable to assist you unless tracking can be provided which indicates the package was successfully delivered to our warehouse.
Twelve South does not offer a refund for any shipping paid on the original order, no matter the reason for the return.
All returns must be shipped back to us using the return label we provide or via the method of the customer's choice that provides a tracking number. In the case of delivery problems, we will be unable to assist you unless tracking can be provided which indicates the package was successfully delivered to our warehouse.
After 30 days, a replacement for a defective product may be requested for up to one year from the date of purchase, but no refunds can be issued beyond 30 days of purchase.
A Twelve South product purchased from anywhere but twelvesouth.com must be returned to the retailer from whom it was purchased in accordance with their individual return policies.