Twelve South has a 30-day return policy. If you purchase a product directly from our website and you want to return it within 30 days of purchase, you may contact us at firstname.lastname@example.org for a Return Authorization (RMA). You will be responsible for paying for the return shipping. Please note that the product must be in new condition with all packaging, accessories, and manuals for a refund. If it has been used or damaged, a refund will not be provided.
Twelve South does not offer a refund for any shipping paid on the original order, no matter the reason for the return.
All returns must be shipped back to us with a tracking number. In the case of delivery problems, we will be unable to assist you unless tracking can be provided which indicates the package was successfully delivered to our warehouse.
After 30 days, a replacement for a defective product may be requested for up to one year from the date of purchase, but no refunds can be issued beyond 30 days of purchase.
A Twelve South product purchased from anywhere but twelvesouth.com must be returned to the retailer from whom it was purchased in accordance with their individual return policies.