BookBooks are hand-distressed so that they look like used, vintage books, even when brand new. Scratches and scuffs are not only common, but a deliberate part of the manufacturing process and are not considered manufacturing defects. No BookBook will look exactly like the pictures on the website, nor will any two look exactly alike. Scratches and scuffs are not manufacturing defects and are not covered by the warranty.
COVID-19 Virus Update: Twelve South remains open and appreciates your continued support and business immensely. However, due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at email@example.com.
Need a warranty replacement? Please submit your request here.
Twelve South Business Hours
Monday - Friday
9am - 5pm Eastern Standard Time (US)
Except on the following holidays:
- New Year's Day (January 1st)
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day
- Friday After Thanksgiving
- Christmas Eve (December 24th)
- Christmas Day (December 25th)
- New Year's Eve (December 31st)