Knowledge Base

  1. Twelve South Support
  2. Returns, Exchanges & Warranty Claims
  3. Twelvesouth.com

Does Twelve South pay for Return shipping?

  • Last Updated:

No.  Although Twelve South is happy to offer free shipping for orders over $49.99 shipping within the U.S., the customer is responsible for the shipping costs for returns.

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Contact Us

COVID-19 Virus Update: Twelve South remains open and appreciates your continued support and business immensely. However, due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at support@twelvesouth.com.

Need a warranty replacement? Please submit your request here.

Twelve South Business Hours

Monday - Friday
9am - 5pm Eastern Standard Time (US)

Except on the following holidays:

  • New Year's Day (January 1st)
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day
  • Friday After Thanksgiving
  • Christmas Eve (December 24th)
  • Christmas Day (December 25th)
  • New Year's Eve (December 31st)