The difference in the feel and appearance between a new and used BookBook is normal and is not indicative of a different quality of leather. Leather is a natural product and as such, will have variations. Additionally, most new BookBooks will arrive with a slightly sueded finish on the leather, which will become smoother, softer, shinier, and more supple with use. It does not constitute a manufacturing defect or a lower-quality product.
COVID-19 Virus Update: Twelve South remains open and appreciates your continued support and business immensely. However, due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at firstname.lastname@example.org.
Need a warranty replacement? Please submit your request here.
Twelve South Business Hours
Monday - Friday
9am - 5pm Eastern Standard Time (US)
Except on the following holidays:
- New Year's Day (January 1st)
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day
- Friday After Thanksgiving
- Christmas Eve (December 24th)
- Christmas Day (December 25th)
- New Year's Eve (December 31st)