Delivery times for orders shipping outside of the U.S. vary from country to country and depend not only on the distance to the destination but also on how long it takes the packages to be cleared and released by Customs in the destination country. However, delivery generally occurs within 2 to 5 business days after shipping. If your order is being shipped outside the U.S., please be ready to pay your import fees directly to the carrier (FedEx or DHL) at or near the time of delivery to avoid any delays.
COVID-19 Virus Update: Twelve South remains open and appreciates your continued support and business immensely. However, due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at firstname.lastname@example.org.
Need a warranty replacement? Please submit your request here.
Twelve South Business Hours
Monday - Friday
9am - 5pm Eastern Standard Time (US)
Except on the following holidays:
- New Year's Day (January 1st)
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day
- Friday After Thanksgiving
- Christmas Eve (December 24th)
- Christmas Day (December 25th)
- New Year's Eve (December 31st)