My Twelve South product was purchased or shipped to me in the US. May I have my replacement shipped to another country?
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If your Twelve South product was purchased in or shipped to you in the US, we will be happy to ship a warranty replacement to you in another country, but you will be responsible for all shipping charges including VATs, duties, and brokerage fees.
COVID-19 Virus Update: Twelve South remains open and appreciates your continued support and business immensely. However, due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at support@twelvesouth.com.
