We ship very quickly so we are not able to guarantee an address change no matter how quickly you contact us. However, if you send us your order number and request via email (support@twelvesouth.com) within 10 minutes of the order being submitted, we will do our best to assist you with an address correction. Once our warehouse has started processing the order, an address change or correction will not be possible, nor will we be able to cancel or intercept it for you.
If your order is already on its way to an INTERNATIONAL address: We will not be able to correct the address for you. Please track your package on www.fedex.com or www.dhl.com and after the first unsuccessful delivery attempt, contact the carrier in your country to provide them with the correct address.
