Please obtain a Return Authorization prior to returning your item (click here). Our warehouse takes its orders directly from Customer Support, so correspondence included with the return is very likely to be overlooked. Additionally, orders returned without a Return Authorization may experience considerable delays in processing, and refunds or replacements cannot be guaranteed. To communicate with us about a return, please email firstname.lastname@example.org prior to returning the item.
COVID-19 Virus Update: Twelve South remains open and appreciates your continued support and business immensely. However, due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at email@example.com.
Need a warranty replacement? Please submit your request here.
Twelve South Business Hours
Monday - Friday
9am - 5pm Eastern Standard Time (US)
Except on the following holidays:
- New Year's Day (January 1st)
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day
- Friday After Thanksgiving
- Christmas Eve (December 24th)
- Christmas Day (December 25th)
- New Year's Eve (December 31st)