Twelve South Support Pre-Orders & Out of Stock Items Pre-orders for Out-of-Stock products I’m ordering more than one item, but one of the items is not currently available to ship. If I chose a paid shipping option and the pre-order is canceled, will I receive a shipping refund? Created: August 26, 2018 07:17 No. As a courtesy, a pre-order is shipped via the same shipping method as the first order, free of charge. If the pre-order is canceled for any reason, no shipping refund will be issued. Related articles Does Twelve South provide shipping refunds?