Items being shipped outside the United States (except to the U.K.) will be subject to customary import fees (including duties, VATs, tariffs, and brokerage fees) imposed by the country into which the product is being imported and the carrier (DHL or FedEx). Twelve South is not responsible for any customary import fees incurred by the importation of products into countries other than the United States. The customer (the person importing the product) is responsible for paying these fees to the carrier at or near the time of delivery.
It is Twelve South's policy to abandon packages if the customer refuses to pay the import fees. If the customer arranges to have the package returned to Twelve South, the cost of shipping both directions and any import fees or other expenses incurred on the customer's behalf will be deducted from the refund.