Your tracking number will be emailed in the evening on the day the order is shipped. Orders submitted prior to 2PM Eastern Time on business days will generally ship the same day. Orders submitted after 2PM Eastern Time on business days, on weekends, and on US holidays will ship the following business day NO MATTER WHICH SHIPPING METHOD IS SELECTED. Please note: it may take up to 24 hours after a package is shipped for the tracking number to be active on the carrier's website.
If you have not received your tracking number in the expected time, or you are unable to track your package 24 hours after the tracking number was received, please Contact Us and we’ll be happy to assist you.
COVID-19 Virus Update: Twelve South remains open and appreciates your continued support and business immensely. However, due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at email@example.com.