The shipping options shown at checkout indicate the service by which the order will be shipped, not a promised day of delivery. (For example, Next Day Air means that it will ship out via an overnight-delivery service, but does not necessarily mean it will be delivered on the day after the order is placed. For more information regarding expected delivery times, please click here.) The delivery times provided are estimates only, not guarantees of delivery dates. Shipping refunds will be provided only in cases where Twelve South made a shipping error, or if Twelve South failed to ship the order on time*, causing a delivery delay.
* Orders placed prior to 2PM Eastern Time on business days will ship the same day, and those placed after 2PM on business days, on weekends, and on holidays will ship the following business day.
US Holidays, Saturdays, and Sundays are not business days and are not counted for shipping or delivery.
Please note that in the case of circumstances beyond their control (such as inclement weather or other "acts of God"), neither FedEx, USPS, DHL nor Twelve South can guarantee on-time delivery. Shipping refunds cannot be issued no matter which shipping option is selected.