Will my original shipping be refunded if I return an item?
Twelve South does not provide a refund or reimburse any shipping or delivery costs associated with the initial delivery or any returns or replacements unless an incorrect item was shipped by our warehouse.
COVID-19 Virus Update: Twelve South remains open and appreciates your continued support and business immensely. However, due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at firstname.lastname@example.org.