For a product to carry the Twelve South one-year warranty, it must be purchased New either directly from Twelve South or from one of our authorized resellers. A dated receipt from an authorized reseller is required for warranty claims, and no warranty request will be granted for any product purchased elsewhere or for which a receipt from an authorized reseller cannot be provided. We're very sorry, but no exceptions will be made to this requirement under any circumstances.
COVID-19 Virus Update: Twelve South remains open and appreciates your continued support and business immensely. However, due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at email@example.com.
Need a warranty replacement? Please submit your request here.
Twelve South Business Hours
Monday - Friday
9am - 5pm Eastern Standard Time (US)
Except on the following holidays:
- New Year's Day (January 1st)
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day
- Friday After Thanksgiving
- Christmas Eve (December 24th)
- Christmas Day (December 25th)
- New Year's Eve (December 31st)