Twelve South Support Returns, Exchanges & Warranty Claims Warranty Information May I keep the defective product, or do I have to send it back to Twelve South? Created: August 26, 2018 07:17 Except in very limited circumstances, the defective product must be returned to Twelve South. Related articles How do I arrange for a replacement if my product was damaged in shipping? Under what circumstances will Twelve South cross-ship my replacement? When will Twelve South pay for shipping, and when will it be my responsibility? My Twelve South product was purchased or shipped to me in the US. May I have my replacement shipped to another country? Will Twelve South substitute a different product as a warranty replacement?