Shipping refunds will be provided only in cases where Twelve South made a shipping error, or if Twelve South failed to ship the order on time, causing a delivery delay.
Shipping refunds will NOT be provided for:
- returned or refused orders
- late delivery due to reasons outside the control of Twelve South (i.e. weather delays or other "Acts of God", or carrier delays)
- delivery delays or unsuccessful delivery due to incomplete or incorrect addresses or inability by the carrier to contact the recipient
- any order successfully delivered, even if later than estimated
Note that the shipping options shown at checkout indicate the service by which the order will be shipped, not a promised day of delivery. (For example, Next Day Air means that it will ship out via an overnight-delivery service, but does not necessarily mean it will be delivered the following day. For more information regarding expected delivery times, please click here.) The delivery times provided are estimates only, not guarantees of delivery dates.