Product Support
AirFly
- I'm having an issue with volume when using AirFly Classic with AirPods 2 or AirPods Pro. What can I do?
- I'm having trouble pairing my AirFly with one or more wireless headphones/earbuds.
- Owner's Manual
- With which headphones and earbuds has AirFly been tested?
- What Audio Codecs/Formats are supported?
- How do I control the volume?
BackPack for iMac and Apple Displays (original version)
- Does it fit the 2021 24" iMac?
- Can Time Capsule fit on the original BackPack shelf?
- Can I use the original BackPack for holding my MacBook Pro on the back of my iMac/Apple Display?
- Can the original BackPack be used on the 2021 M1 iMac?
- BackPack for iMac Owner's Manual
- Where do the little washers go?
BookArc for MacBook
- Is there a front & back to BookArc? If so, how do I install the insert in the stand?
- BookArc for MacBook Owner's Manual
- Can I use a PC in BookArc?
- Can I use it if I have a shell on my MacBook?
- Are BookArc inserts available separately from the stand?
- I have an original BookArc. Are replacement inserts available?
BookBook Case for iPad
- Why does the leather of my new BookBook look and feel different than my previous BookBook?
- Does Twelve South have recommendations for cleaning or conditioning the leather of my BookBook?
- Will you be making a Black or Rutledge version of BookBook Case for iPad?
- Can I use the BookBook Case for iPad if I also have a shell on the iPad?
- I have an Apple Smart Keyboard attached to my iPad. Can I use the BookBook Case?
- Can I carry my Apple Pencil in BookBook Case for iPad?
BookBook Cover for iPad + Keyboard
- Which color Cover interior should I choose?
- Does the BookBook Cover have room for the Apple Pencil inside?
- Can I use BookBook Cover with the latest Magic Keyboards?
- What devices will fit inside the BookBook Cover for iPad + Keyboard?
- Will the 12.9-inch iPad Pro, gen-1 or gen-2, fit in the BookBook Cover for iPad + Keyboard?
- What kind of leather is used and where is it made?
BookBook for iPad 7, iPad 8, iPad 9 & iPad mini 1-5
- BookBook for iPad 9, iPad Air 3 & iPad mini 5 Owner's Manuals
- How is BookBook different from other cases?
- What can I do if the edges of the iPad sleeve are raised?
- Where is BookBook manufactured?
- Will BookBook automatically turn the iPad off when closed?
- Does Twelve South recommend cleaning or conditioning the leather?
BookBook for iPhone 11, 12, & 13
- Is the BookBook for iPhone 12 compatible with the iPhone 13?
- Is the BookBook for iPhone 12 MagSafe compatible?
- If I have a non-MagSafe version of BookBook for iPhone 12. Can I update my shell to the MagSafe version?
- Does standard wireless (Qi) charging work with BookBook for iPhone 12/12 Pro models?
- How many card pockets are there?
- What kind of leather is used and where are the BookBooks for iPhone manufactured?
BookBook for iPhone 6/6Plus, 7/7Plus, 8/8Plus & X
- Can BookBook wear the oleophobic coating off my iPhone screen?
- I like BookBook but I'm afraid of losing my phone and wallet at once.
- What kind of leather is used?
- The cover for my BookBook won't lay flat. Is this normal?
- My BookBook arrived with scratches. Is this normal?
- Can I use Qi (standard wireless) charging with BookBook?
BookBook for Kindle Paperwhite
BookBook for MacBook
- Will BookBook fit in my computer bag?
- Will the zippers scratch my MacBook?
- How is BookBook different from other cases?
- What happened to the corner straps that the previous version of BookBook had?
- Does Twelve South recommend cleaning or conditioning the leather?
- Will my MacBook Pro overheat when used inside BookBook?
CableSnaps
BookBook CaddySack
Compass
- Compass for iPad Owner's Manual
- Is Compass sturdy enough for iPad?
- Will Compass Pro scratch my iPad or my desk?
- Does the Compass work with all iPads?
- Can I use Compass with my iPad mini?
- Will it pass through Airport Security?
Curve
Forte for Apple Watch
HiRise 2 and HiRise 2 Deluxe for iPhone and iPad
HiRise for iPhone/iPad (v1)
HiRise for iMac
HiRise for MacBook
MagicBridge
- MagicBridge Owner's Manual
- What is MagicBridge made of?
- Is it hard to remove the keyboard and trackpad?
- Is it compatible with a Bluetooth Wireless Keypad, such as the one made by Belkin?
- Can I access the power buttons and Lightning ports if the Trackpad is on the left?
- Will it slide around on or scratch my desk?
ParcSlope for MacBook and iPad
PlugBug Duo
PlugBug World
- PlugBug World Owner's Manual
- What's in the box?
- Tech Specs
- Will it charge my USB- C devices?
- My MacBook has USB ports, so why would I want a PlugBug?
- Will PlugBug World work in the country where I'm planning to travel?
TimePorter for Apple Watch
SurfacePad for iPhone 12 and newer
SurfacePad for iPhone 4 through iPhone 11
- Can the SurfacePad wear the oleophobic coating off my iPhone screen?
- What can I do if my voice is muffled?
- How can I clean my SurfacePad?
- Will it protect my screen from a drop?
- Will it leave sticky residue?
- How does it attach to the iPhone?