Product Support
AirFly
- I'm having trouble pairing my AirFly with one or more wireless headphones/earbuds.
- Owner's Manual
- What Audio Codecs/Formats are supported?
- How do I control the volume?
- Does AirFly have an automatic shut-off feature?
- What is the Maximum Audio Range on the AirFly?
BackPack for Mac
- BackPack for iMac Owner's Manual
- Where do the little washers go?
- Where are the numbers on the inserts?
- Can I use multiple BackPacks at once?
- Will BackPack damage my display stand?
- Which Fit Inserts should I use?
BookArc for MacBook
BookBook Case for iPad
- Does Twelve South have recommendations for cleaning or conditioning the leather of my BookBook for iPad?
- Will you be making a Black or Rutledge version of BookBook Case for iPad?
- Can I use the BookBook Case for iPad if I also have a shell on the iPad?
- I have an Apple Smart Keyboard attached to my iPad. Can I use the BookBook Case?
- Can I carry my Apple Pencil in BookBook Case for iPad?
BookBook for iPad 7, iPad 8, iPad 9 & iPad mini 1-5
- BookBook for iPad & iPad mini Owner's Manuals
- How is BookBook different from other cases?
- What can I do if the edges of the iPad sleeve are raised?
- Where is BookBook manufactured?
- Will BookBook automatically turn the iPad off when closed?
- Does Twelve South recommend cleaning or conditioning the leather?
BookBook for iPhone 6/6Plus, 7/7Plus, 8/8Plus & X
- Will the BookBook case demagnetize my credit cards? Or will the iPhone?
- Can I access the controls and charge/sync my iPhone in the BookBook?
- Will BookBook interfere with my wireless signal?
- Can BookBook wear the oleophobic coating off my iPhone screen?
- What can I do if my voice sounds muffled with my iPhone in BookBook?
- I like BookBook but I'm afraid of losing my phone and wallet at once.
BookBook for MacBook
- Will BookBook fit in my computer bag?
- Will the zippers scratch my MacBook?
- How is BookBook different from other cases?
- What happened to the corner straps that the previous version of BookBook had?
- Does Twelve South recommend cleaning or conditioning the leather?
- Will my MacBook Pro overheat when used inside BookBook?
CableSnaps
CaddySack
Compass
- Compass for iPad Owner's Manual
- Is Compass sturdy enough for iPad?
- Will Compass scratch my iPad or my desk?
- Does the Compass work with all iPads?
- Can I use Compass with my iPad mini?
- Will it pass through Airport Security?
Curve
Forte for Apple Watch
- Forté for Apple Watch Owner's Manual
- The body of Forté is so heavy, why is the Forté charging disc ring so light?
- Where can I buy a Forté Stand for Apple Watch?
- Forté is a “Full-Featured” Apple Watch stand? What does that mean?
- What materials is Forté made of?
- Is it easy to remove my Apple Watch Charging Disc for travel?
HiRise 2 and HiRise 2 Deluxe for iPhone and iPad
- HiRise 2 & HiRise 2 Deluxe Owner's Manuals
- Does HiRise muffle my iPhone speakers?
- Does HiRise block access to the headphone jack on my iPhone?
- Can I use HiRise with my 12.9" iPad Pro?
- Will HiRise 2 & HiRise 2 Deluxe work with my case?
- How long are the cables that come with the HiRise 2 Deluxe?
HiRise for iPhone/iPad (v1)
- HiRise (v1) & HiRise Deluxe (v1) Owner's Manuals
- Can I use HiRise with my iPhone 4/4S or my iPad 3?
- What is the benefit to keeping my iPhone on a HiRise?
- Does HiRise muffle my iPhone speakers?
- Does HiRise block access to the headphone jack on my iPhone?
- Can I undock my iPhone from HiRise with one hand?
HiRise for iMac
- HiRise for iMac Owner's Manual
- Tech Specs
- Does HiRise for iMac fit all iMacs?
- Can I use my Twelve South BackPack with HiRise?
- How to align an iMac to an Apple Display
- What is the secret storage compartment?
HiRise for MacBook
Journal for iPhone
- Journal for iPhone Owner's Manual
- Can Journal wear the oleophobic coating off my iPhone screen?
- What are the differences between Journal and BookBook for iPhone 7/7Plus?
- What kind of leather is Journal made of?
- How many card slots are in the Journal?
- Can I use wireless charging with my iPhone in Journal?
MagicBridge
- MagicBridge Owner's Manual
- What is MagicBridge made of?
- Is it hard to remove the keyboard and trackpad?
- Is it compatible with a Bluetooth Wireless Keypad, such as the one made by Belkin?
- Can I access the power buttons and Lightning ports if the Trackpad is on the left?
- Will it slide around on or scratch my desk?
PlugBug World
- PlugBug World Owner's Manual
- What's in the box?
- Tech Specs
- Will it charge my USB devices?
- My MacBook has USB ports, so why would I want a PlugBug World?
- Is it compatible with the iPad, iPad mini, iPad Air, and iPad Pro?
TimePorter for Apple Watch
SurfacePad for iPhone 4 through iPhone 11
- Where can I download the clock app that's in the gallery?
- Can the SurfacePad wear the oleophobic coating off my iPhone screen?
- What can I do if my voice is muffled?
- How can I clean my SurfacePad?
- Will it protect my screen from a drop?
- Will it leave sticky residue?