Product Support
AirFly
- Owner's Manual
- What Audio Codecs/Formats are supported?
- How do I control the volume?
- Does AirFly have an automatic shut-off feature?
- What is the Maximum Audio Range on the AirFly?
- How does AirFly impact battery drain on my AirPods?
BackPack for Mac
- BackPack for iMac Owner's Manual
- Where do the little washers go?
- Where are the numbers on the inserts?
- Can I use multiple BackPacks at once?
- Will BackPack damage my display stand?
- Which Fit Inserts should I use?
BaseLift for MacBook
BassJump 2
- BassJump Owner's Manual
- Why won't my BassJump work with my new Mac?
- My BassJump automatically turns itself off. Why is this happening?
- BassJump Core versus BassJump Sound System
- Why BassJump instead of desktop speakers?
- Will BassJump increase the volume of my MacBook?
BookArc for MacBook
BookBook for iPad Pro
- BookBook for iPad Pro 10.5 inch & 12.9 inch Owner's Manuals
- Does Twelve South have recommendations for cleaning or conditioning the leather of my BookBook for iPad?
- Will you be making a Black BookBook for iPad Pro?
- Will my iPad Pro with a shell fit in BookBook for iPad Pro?
- I have an Apple Smart Keyboard attached to my 12.9-inch iPad Pro. Can I use BookBook?
- Will my keyboard fit in BookBook for iPad Pro?
BookArc möd for MacBook
BookBook for iPad
- BookBook for iPad Pro 10.5 inch & 12.9 inch Owner's Manuals
- BookBook for iPad & iPad mini Owner's Manuals
- How is BookBook different from other cases?
- What can I do if the edges of the iPad sleeve are raised?
- Where is BookBook manufactured?
- Will BookBook automatically turn the iPad off when closed?
BookBook for iPhone 6/6Plus, 7/7Plus, 8/8Plus & X
- Will the BookBook case demagnetize my credit cards? Or will the iPhone?
- Can I access the controls and charge/sync my iPhone in the BookBook?
- Will BookBook interfere with my wireless signal?
- Can BookBook wear the oleophobic coating off my iPhone screen?
- What can I do if my voice sounds muffled with my iPhone in BookBook?
- I like BookBook but I'm afraid of losing my phone and wallet at once.
BookBook for iPhone 6/6 Plus
- Will the BookBook case demagnetize my credit cards? Or will the iPhone?
- Will BookBook impact my wireless signal?
- Can the BookBook wear the oleophobic coating off my iPhone screen?
- What can I do if my voice sounds muffled with my iPhone in BookBook?
- How do I talk on the phone with my iPhone in BookBook for iPhone 6/6 Plus?
- I like BookBook but I'm afraid of losing my phone and wallet at once.
BookBook for iPhone SE/5s
- I'm afraid of losing both my wallet and iPhone at once.
- Can the BookBook wear the oleophobic coating off my iPhone?
- What is the benefit to keeping my iPhone in BookBook for iPhone?
- How do I remove my iPhone from BookBook without damaging the cover?
- Can I use BookBook on my white iPhone?
- Will the iPhone demagnetize my credit cards?
BookBook for MacBook
- Will BookBook fit in my computer bag?
- Will the zippers scratch my MacBook?
- How is BookBook different from other cases?
- Which corners of my MacBook Pro do the elastic straps go on?
- Does Twelve South recommend cleaning or conditioning the leather?
- Will my MacBook Pro overheat when used inside BookBook?
BookBook Rutledge for MacBook
- Will BookBook fit in my computer bag?
- How is it different from other cases?
- Why keep my MacBook inside BookBook?
- Will the 15-inch fit my non-Retina Pro (pre mid-2012 model)?
- Why does the leather feel different from the brown BookBook?
- What kind of leather is used in Rutledge BookBook?
CableSnaps
CaddySack
Compass
- Compass for iPad Owner's Manual
- Is Compass sturdy enough for iPad?
- Will Compass scratch my iPad or my desk?
- Does the Compass work with all iPads?
- Can I use Compass with my iPad mini?
- Will it pass through Airport Security?
Curve
Fermata
Forte for Apple Watch
- Forté for Apple Watch Owner's Manual
- The body of Forté is so heavy, why is the Forté charging disc ring so light?
- Where can I buy a Forté Stand for Apple Watch?
- Forté is a “Full-Featured” Apple Watch stand? What does that mean?
- What materials is Forté made of?
- Is it easy to remove my Apple Watch Charging Disc for travel?
GhostStand for MacBook
- GhostStand for MacBook Owner's Manual
- Tech Specs
- What is the benefit of using GhostStand?
- What keeps MacBook from slipping off?
- How high does it elevate my MacBook?
- Does GhostStand fold for transport?
HiRise 2 and HiRise 2 Deluxe for iPhone and iPad
- HiRise 2 & HiRise 2 Deluxe Owner's Manuals
- Does HiRise muffle my iPhone speakers?
- Does HiRise block access to the headphone jack on my iPhone?
- Can I use HiRise with my 12.9" iPad Pro?
- Will HiRise 2 & HiRise 2 Deluxe work with my case?
- How long are the cables that come with the HiRise 2 Deluxe?
HiRise Duet
- HiRise Duet Owner's Manual
- Why did Duet come with an extra plastic bar in the package?
- Will I have to remove my case to charge my iPhone on Duet?
- Can I charge my iPad on Duet?
- Will Duet work with an Android phone?
- Which versions of iPhone will Duet work with?
HiRise for iPhone/iPad (v1)
- HiRise (v1) & HiRise Deluxe (v1) Owner's Manuals
- Can I use HiRise with my iPhone 4/4S or my iPad 3?
- What is the benefit to keeping my iPhone on a HiRise?
- Does HiRise muffle my iPhone speakers?
- Does HiRise block access to the headphone jack on my iPhone?
- Can I undock my iPhone from HiRise with one hand?
HiRise for iMac
- HiRise for iMac Owner's Manual
- Tech Specs
- Can I use my Twelve South BackPack with HiRise?
- How to align an iMac to an Apple Display
- What is the secret storage compartment?
- Why would I want to elevate my display?
HiRise for MacBook
Journal for iPhone
- Journal for iPhone Owner's Manual
- Can Journal wear the oleophobic coating off my iPhone screen?
- What are the differences between Journal and BookBook for iPhone 7/7Plus?
- What kind of leather is Journal made of?
- How many card slots are in the Journal?
- Can I use wireless charging with my iPhone in Journal?
MagicBridge
- MagicBridge Owner's Manual
- What is MagicBridge made of?
- Is it hard to remove the keyboard and trackpad?
- Is it compatible with a Bluetooth Wireless Keypad, such as the one made by Belkin?
- Can I access the power buttons and Lightning ports if the Trackpad is on the left?
- Will it slide around on or scratch my desk?
MagicWand
- MagicWand Owner's Manual
- How do I click without my trackpad resting on a hard surface?
- Are the Keyboard and Trackpad included?
- On which side do I place the Trackpad?
- Is it harder to click the Trackpad?
- Will MagicWand block the power buttons?
PencilSnap
PlugBug World
- PlugBug World Owner's Manual
- What's in the box?
- Tech Specs
- Will it charge my USB devices?
- My MacBook has USB ports, so why would I want a PlugBug World?
- Is it compatible with the iPad, iPad mini, iPad Air, and iPad Pro?
RelaxedLeather case for iPhone
TimePorter for Apple Watch
SurfacePad for iPad
SurfacePad for iPhone
- Where can I download the clock app that's in the gallery?
- Can the SurfacePad wear the oleophobic coating off my iPhone screen?
- What can I do if my voice is muffled?
- How can I clean my SurfacePad?
- Will it protect my screen from a drop?
- Will it leave sticky residue?