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  2. Placing and Updating Your Order

Placing and Updating Your Order

Billing and Refunds

  • Will my original shipping be refunded if I return my item?
  • My credit card has expired. How am I going to receive my refund?
  • How long will it take for a refund to be issued?
  • I placed one order, but two (or more) charges are shown on my credit card account. What happened?
  • When can I expect my refund to post to my account?

Placing an Order

  • Why is my order being declined?
  • Purchase order, money order, or check?
  • May I use Apple Pay for my purchase?
  • May I use PayPal for my purchase?

Order Changes, Corrections, Cancelations

  • How do I know which device I have?
  • If I refuse the order at the time of delivery, will I get a full refund?
  • May I change or cancel my order?
  • May I change the items in my order?
  • May I change the address for my order?

Contact Us

COVID-19 Virus Update: Twelve South remains open and appreciates your continued support and business immensely. However, due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at support@twelvesouth.com.

Need a warranty replacement? Please submit your request here.

Twelve South Business Hours

Monday - Friday
9am - 5pm Eastern Standard Time (US)

Except on the following holidays:

  • New Year's Day (January 1st)
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day
  • Friday After Thanksgiving
  • Christmas Eve (December 24th)
  • Christmas Day (December 25th)
  • New Year's Eve (December 31st)
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