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Pre-Orders & Out of Stock Items

Pre-Order Billing

  • Can I update or change the payment information for a pre-order?
  • May I make changes to the items in a pre-order?
  • When will my credit card be charged for a pre-order?

Pre-Order Shipping

  • Will my in-stock and pre-ordered items be shipped separately?
  • I’m ordering more than one item, but one of the items is not currently available to ship. Can I have the pre-ordered item shipped to a different address from the item that is available for immediate shipping?
  • Will I receive notification when the product becomes available prior to my pre-order shipping?
  • Can I have a pre-order expedited?
  • May I change or correct the shipping address for a pre-order?
  • May I cancel a pre-order?
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Contact Us

COVID-19 Virus Update: Twelve South remains open and appreciates your continued support and business immensely. However, due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at support@twelvesouth.com.

Need a warranty replacement? Please submit your request here.

Twelve South Business Hours

Monday - Friday
9am - 5pm Eastern Standard Time (US)

Except on the following holidays:

  • New Year's Day (January 1st)
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  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day
  • Friday After Thanksgiving
  • Christmas Eve (December 24th)
  • Christmas Day (December 25th)
  • New Year's Eve (December 31st)
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