Returns, Exchanges & Warranty Claims
Returns, Exchanges, and Warranty Claims
- How do I arrange for a replacement if my product was damaged in shipping?
- I received a duplicate order. How do I fix this?
- What should I do if I received a different item from what I ordered, or am missing an item?
- Can I just enclose a note with my return to communicate a change about my replacement?
- May I receive a warranty replacement if my product was altered?
- Can I get a replacement if not purchased from an authorized reseller?
Warranty Information
- Under what circumstances will Twelve South cross-ship my replacement?
- May I keep the defective product, or do I have to send it back to Twelve South?
- When will Twelve South pay for shipping, and when will it be my responsibility?
- My Twelve South product was purchased or shipped to me in the US. May I have my replacement shipped to another country?
- I've modified my product. May I still get a warranty replacement?
- Will Twelve South substitute a different product as a warranty replacement?