Returns, Exchanges & Warranty Claims
Twelvesouth.com
- Twelve South RETURN POLICY
- How to request a Return Authorization for a Refund
- Does Twelve South pay for Return shipping?
- When will I get my refund?
- May I exchange a product for something different?
- Will my original shipping be refunded if I return an item?
Warranty Information
- May I keep the defective product, or do I have to send it back to Twelve South?
- May I receive a warranty replacement if my product was altered?
- My Twelve South product was purchased or shipped to me in the US. May I have my replacement shipped to another country?
- Will Twelve South substitute a different product as a warranty replacement?
- Purchased from an auction, discount or warehouse site. Is it covered by the warranty?
- Does the warranty cover anything other than the Twelve South product itself?