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Returns, Exchanges & Warranty Claims

Twelvesouth.com

  • Twelve South RETURN POLICY
  • How to request a Return Authorization for a Refund
  • Does Twelve South pay for Return shipping?
  • When will I get my refund?
  • May I exchange a product for something different?
  • Will my original shipping be refunded if I return an item?
See all 16 articles

Warranty Information

  • May I keep the defective product, or do I have to send it back to Twelve South?
  • May I receive a warranty replacement if my product was altered?
  • My Twelve South product was purchased or shipped to me in the US. May I have my replacement shipped to another country?
  • Will Twelve South substitute a different product as a warranty replacement?
  • I purchased my Twelve South product on eBay from a reputable seller. Is it covered by the warranty?
  • Purchased from an auction, discount or warehouse site. Is it covered by the warranty?
See all 13 articles

Third-Party Accessories

  • If you're using a Twelve South product with another third-party accessory, please note:

Contact Us

COVID-19 Virus Update: Twelve South remains open and appreciates your continued support and business immensely. However, due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at support@twelvesouth.com.

Need a warranty replacement? Please submit your request here.

Twelve South Business Hours

Monday - Friday
9am - 5pm Eastern Standard Time (US)

Except on the following holidays:

  • New Year's Day (January 1st)
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day
  • Friday After Thanksgiving
  • Christmas Eve (December 24th)
  • Christmas Day (December 25th)
  • New Year's Eve (December 31st)
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