Shipping, Tracking & Delivery
Shipping OUTSIDE THE U.S.
- Are the import fees included in the shipping fee?
- Can I have my order shipped as a gift, sample, or with a lower declared value?
- If I refuse my shipment or if it's returned by the carrier as undeliverable, will I receive a full refund?
- How do I pay the VATs and duties on my purchase?
- May I have my order mailed through the US Post Office?
- May I have my order shipped to a hotel?
Shipping
- Will my order be reshipped if the carrier returned it to Twelve South?
- May I have my order shipped to a hotel?
- Does Twelve South provide shipping refunds?
- How do I determine my shipping costs?
- Is expedited shipping available?
- Can I have my order mailed through the US Post Office?
Tracking
Delivery
- May I change the address for my order?
- What if my 2nd Day or Next Day Air shipment arrives late?
- What should I do if package tracking says it was delivered but was not?
- Can I have an order delivered on the weekend?
- Is expedited shipping available?
- Does Twelve South require a signature for the delivery of packages?