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Billing and Refunds

  • Will my original shipping be refunded if I return my item?
  • My credit card has expired. How am I going to receive my refund?
  • How long will it take for a refund to be issued?
  • I placed one order, but two (or more) charges are shown on my credit card account. What happened?
  • When can I expect my refund to post to my account?

Contact Us

Monday - Friday 10am - 6pm EST

Send general questions on inquiries to: info@twelvesouth.com

Send questions about orders or products to: support@twelvesouth.com

Call us toll-free at 1-800-858-1276

Unavailable on the following holidays:

  • New Year's Day (January 1st)
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day
  • Friday After Thanksgiving
  • Christmas Eve (December 24th)
  • Christmas Day (December 25th)
  • New Year's Eve (December 31st)
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