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  3. Warranty Information

Warranty Information

  • May I keep the defective product, or do I have to send it back to Twelve South?
  • May I receive a warranty replacement if my product was altered?
  • My Twelve South product was purchased or shipped to me in the US. May I have my replacement shipped to another country?
  • Will Twelve South substitute a different product as a warranty replacement?
  • I purchased my Twelve South product on eBay from a reputable seller. Is it covered by the warranty?
  • Purchased from an auction, discount or warehouse site. Is it covered by the warranty?
  • Does the warranty cover anything other than the Twelve South product itself?
  • Is my replacement product also warranted for a year?
  • Are there exceptions to the Warranty?
  • How do I request a Warranty Replacement?
  • My warranty has expired, but the product broke while still under warranty. May I still make a warranty claim?
  • I don't have my receipt. May I make a warranty claim?
  • How long is the warranty for my Twelve South product?

Contact Us

Monday - Friday 10am - 6pm EST

Send general questions on inquiries to: info@twelvesouth.com

Send questions about orders or products to: support@twelvesouth.com

Call us toll-free at 1-800-858-1276

Unavailable on the following holidays:

  • New Year's Day (January 1st)
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day
  • Friday After Thanksgiving
  • Christmas Eve (December 24th)
  • Christmas Day (December 25th)
  • New Year's Eve (December 31st)
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