Warranty Information
- Under what circumstances will Twelve South cross-ship my replacement?
- May I keep the defective product, or do I have to send it back to Twelve South?
- May I receive a warranty replacement if my product was altered?
- When will Twelve South pay for shipping, and when will it be my responsibility?
- My Twelve South product was purchased or shipped to me in the US. May I have my replacement shipped to another country?
- I've modified my product. May I still get a warranty replacement?
- Will Twelve South substitute a different product as a warranty replacement?
- Purchased from an auction, discount or warehouse site. Is it covered by the warranty?
- Does the warranty cover anything other than the Twelve South product itself?
- Is my replacement product also warranted for a year?
- Are there exceptions to the Warranty?
- How do I request a Warranty Replacement?
- My warranty has expired, but the product broke while still under warranty. May I still make a warranty claim?
- I don't have my receipt. May I make a warranty claim?
- How long is the warranty for my Twelve South product?