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Twelvesouth.com

  • Twelve South RETURN POLICY
  • How to request a Return Authorization for a Refund
  • Does Twelve South pay for Return shipping?
  • When will I get my refund?
  • May I exchange a product for something different?
  • Will my original shipping be refunded if I return an item?
  • Can I refuse my order at the time of delivery for a full refund?
  • Twelve South WARRANTY POLICY
  • Warranty Replacement for purchases from twelvesouth.com
  • Warranty Replacement for purchases from authorized resellers
  • Can I get a replacement if the item was not purchased from an authorized reseller?
  • Wrong item shipped or missing item
  • Products damaged in shipping
  • Accidental duplicate orders
  • May I include notes or instructions with my return?
  • WARNING: Watch out for counterfeit Twelve South products.

Contact Us

COVID-19 Virus Update: Twelve South remains open and appreciates your continued support and business immensely. However, due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at support@twelvesouth.com.

Need a warranty replacement? Please submit your request here.

Twelve South Business Hours

Monday - Friday
9am - 5pm Eastern Standard Time (US)

Except on the following holidays:

  • New Year's Day (January 1st)
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day
  • Friday After Thanksgiving
  • Christmas Eve (December 24th)
  • Christmas Day (December 25th)
  • New Year's Eve (December 31st)
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