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  • When will my order ship?
  • Does Twelve South ship orders on the weekends?
  • What are the Shipping Holidays at Twelve South?
  • When will I receive my tracking number?
  • When will I receive my tracking number?
  • How can I track my order?
  • How soon can I track my order?
  • What do I do if my tracking number doesn't work?
  • What do I do if my tracking number doesn't work?
  • When can I expect delivery of my order?
  • When can I expect delivery of my order?
  • When will my order be delivered to an address outside of the U.S.?
  • May I change the address for my order?
  • May I change the address for my order?
  • Can I have an order delivered on the weekend?
  • Can I have an order delivered on the weekend?
  • How do I determine my shipping costs?
  • Which carrier is used for Free Economy Shipping?
  • Is expedited shipping available?
  • Is expedited shipping available?
  • Can I have my order mailed through the US Post Office?
  • May I have my order mailed through the US Post Office?
  • Can I have my order shipped to an APO, FPO, or DPO address?
  • What should I do if package tracking says it was delivered but was not?
  • What should I do if package tracking says it was delivered but was not?
  • Does Twelve South provide shipping refunds?
  • If I refuse my shipment or if it's returned by the carrier as undeliverable, will I receive a full refund?
  • What if my 2nd Day or Next Day Air shipment arrives late?
  • What if my 2nd Day or Next Day Air shipment arrives late?
  • May I change the delivery address for my package?
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Contact Us

Monday - Friday 10am - 6pm EST

Send general questions on inquiries to: info@twelvesouth.com

Send questions about orders or products to: support@twelvesouth.com

Call us toll-free at 1-800-858-1276

Unavailable on the following holidays:

  • New Year's Day (January 1st)
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day
  • Friday After Thanksgiving
  • Christmas Eve (December 24th)
  • Christmas Day (December 25th)
  • New Year's Eve (December 31st)
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