Twelve South Support  Help Center home page
PRODUCT FINDER

Knowledge Base

  1. Twelve South Support
  2. Shipping, Tracking & Delivery
  3. Twelvesouth.com

Twelvesouth.com

  • When will my order ship?
  • Does Twelve South ship orders on the weekends?
  • What are the Shipping Holidays at Twelve South?
  • When will I receive my tracking number?
  • When will I receive my tracking number?
  • How can I track my order?
  • How soon can I track my order?
  • What do I do if my tracking number doesn't work?
  • What do I do if my tracking number doesn't work?
  • When can I expect delivery of my order?
  • When can I expect delivery of my order?
  • When will my order be delivered to an address outside of the U.S.?
  • May I change the address for my order?
  • May I change the address for my order?
  • Can I have an order delivered on the weekend?
  • Can I have an order delivered on the weekend?
  • How do I determine my shipping costs?
  • Which carrier is used for Free Economy Shipping?
  • Is expedited shipping available?
  • Is expedited shipping available?
  • Can I have my order mailed through the US Post Office?
  • May I have my order mailed through the US Post Office?
  • Can I have my order shipped to an APO, FPO, or DPO address?
  • What should I do if package tracking says it was delivered but was not?
  • What should I do if package tracking says it was delivered but was not?
  • Does Twelve South provide shipping refunds?
  • If I refuse my shipment or if it's returned by the carrier as undeliverable, will I receive a full refund?
  • What if my 2nd Day or Next Day Air shipment arrives late?
  • What if my 2nd Day or Next Day Air shipment arrives late?
  • May I change the delivery address for my package?
  • 1
  • 2
  • ›
  • »

Contact Us

COVID-19 Virus Update: Twelve South remains open and appreciates your continued support and business immensely. However, due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at support@twelvesouth.com.

Need a warranty replacement? Please submit your request here.

Twelve South Business Hours

Monday - Friday
9am - 5pm Eastern Standard Time (US)

Except on the following holidays:

  • New Year's Day (January 1st)
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day
  • Friday After Thanksgiving
  • Christmas Eve (December 24th)
  • Christmas Day (December 25th)
  • New Year's Eve (December 31st)
Product Finder Where to Buy Blog For Business
  • Account
  • Support
  • Shipping
  • Returns
  • Warranty
  • Pressroom

© , Twelve South LLC All Rights Reserved.

  • About
  • Contact
  • Terms
  • Privacy